Return and Refund Policy

There shall not be any refunds/returns affected via the Site once sold. Product(s) and Service(s) that require refunds/returns are to be directly negotiated with the merchant/supplier concerned using the information in the warranty card provided.

If the product(s) and service(s) doesn’t come with a warranty card or with any merchant/supplier information, please follow the instructions below to obtain it from pronoelines.com. Once pronoelines.com has reviewed your request and confirmed the information, the respective merchant/supplier information will be provided.

We reserve the right to forfeit the guarantee if we suspect any abuse of our money back guarantee offer.

 

Instructions on getting merchant/supplier information

Send us a message at [email protected] accurately describing the problem you have encountered and provide evidence (eg: photo evidence, etc.) to support your claim.

Include the following mandatory details on the email: order number, item name/model, billing & shipping address, phone number, email address, and your full name.

 

Important

There shall not be any refunds/returns affected via the Site. Product(s) and Service(s) that require refunds/returns are to be directly negotiated with the merchant/supplier concerned using the information in the warranty card provided and not with pronoelines.com.

There is no return and refund policy for company warrantied product(s) and service(s) by the merchant/supplier in any circumstance.

Certain items such as clothing (underwear, earrings, swimwear, etc.), food (Sports supplements included), etc. doesn’t come with any warranties, return and refund policy or money back guarantee due to the nature of these items.